Company details: SIA "GROTTO", Reg. No. LV40003490601, Elijas 21, Rīga, LV-1050, A/S "Swedbank", IBAN LV53HABA0551007195881, phone 22 103 126 / 29 283 737, email deltamobile@deltamobile.lv

1. General Provisions

1.1. These terms (hereinafter — Terms) govern the relationship between SIA "GROTTO", Reg. No. LV40003490601, registered address Elijas 21, Rīga, LV-1050 (hereinafter — Seller), and the user of the online store deltamobile.lv (hereinafter — Buyer) when placing orders in the Store.

1.2. By placing an order, the Buyer confirms having read and agreed to these Terms.

1.3. Between the Seller and a Buyer who is a natural person purchasing goods for personal, family, or household use, a distance contract is concluded, governed by the Consumer Rights Protection Law and Cabinet Regulation No. 255 "Regulations on Distance Contracts". This does not apply to Buyers who are legal entities.

1.4. The Seller may unilaterally amend these Terms by publishing the current version in the Store. The version in force at the time of order placement applies to that order.

2. Placing an Order

2.1. Orders are placed by adding items to the cart and providing the required details (name, or company name, contact information, delivery address).

2.2. The Buyer is responsible for the accuracy of the data provided. If an order cannot be fulfilled due to incorrect or incomplete data, the Seller will contact the Buyer using the provided contact method.

2.3. The contract between the Parties is considered concluded when the Buyer receives order confirmation from the Seller.

2.4. The Seller may decline to fulfil an order if the item is no longer available or if the order details raise reasonable doubts as to their authenticity; the Buyer will be informed accordingly.

3. Prices and Payment

3.1. All prices listed in the Store are in euro (EUR) and include VAT where applicable.

3.2. The Seller may change prices and product availability at any time; such changes do not affect already confirmed orders.

3.3. Payment is possible by bank transfer, online card payment, or cash/card upon receipt (if the corresponding delivery/pickup method is selected).

3.4. The Seller issues the Buyer a receipt or invoice for each order, in accordance with the Consumer Rights Protection Law and the Law "On Taxes and Duties". A separate invoice is issued to legal entities upon request.

3.5. Where the Seller offers discount coupons, they apply subject to the terms set for that specific coupon (validity period, minimum order value, etc.). Unless stated otherwise, only one coupon may be used per order, coupons cannot be exchanged for cash, and any unused portion of a coupon's value is not refunded or carried over to a future order.

3.6. Orders can be paid online by choosing one of the payment methods provided by the payment platform makecommerce.lv (Maksekeskus AS): Latvian internet bank payments (Swedbank, SEB, Citadele, Luminor) or payment card payments (Visa, Mastercard).

3.7. When using the internet bank payment method, after confirming the payment the Buyer must click the "Return to merchant" button to complete the order.

3.8. Personal data required to process the payment is transferred to the licensed payment institution Maksekeskus AS.

3.9. The contract enters into force once payment has been successfully received in the Store's bank account. If for any reason an order cannot be fulfilled, the Buyer will be informed, and the amount paid will be refunded as soon as possible, but no later than 14 days from the date the notice is sent.

4. Delivery

4.1. Goods are delivered within Latvia via Omniva, Unisend, or another delivery service specified in the Store; in-person pickup at the address specified by the Seller is also available.

4.2. Delivery time and cost are shown during checkout, before order confirmation.

4.3. If an order is not received due to the Buyer's fault (including failure to be present at the agreed place/time), the Buyer must cover the cost of delivery and re-delivery.

5. Preorder Items

5.1. Certain items in the Store are delivered from an external warehouse on a preorder basis — the Buyer is clearly informed of this on the product page and in the cart before order confirmation.

5.2. Preorder items require prepayment, with an estimated delivery time of 7–10 business days from order confirmation, unless stated otherwise in the product description.

5.3. Different withdrawal and return conditions may apply to preorder items, as set out in Section 6 of these Terms.

6. Right of Withdrawal

6.1. A Buyer who is a natural person (consumer) has the right to withdraw from the contract within 14 calendar days of receiving the goods, without giving any reason, in accordance with Cabinet Regulation No. 255.

6.2. To exercise the right of withdrawal, the Buyer must send the Seller a written notice (by email or other written form) before the deadline and return the goods to the address specified by the Seller.

6.3. Returned goods must retain their original packaging and full set of contents and must not be used beyond what is necessary to establish their nature, characteristics, and functioning. Otherwise, the Seller may reduce the refund amount proportionally to the diminished value of the goods.

6.4. The right of withdrawal does not apply to goods made to the Buyer's individual specifications, nor in other cases listed in item 22 of Cabinet Regulation No. 255.

6.5. The right of withdrawal does not apply to Buyers who are legal entities, unless otherwise agreed.

6.6. The Seller will refund the amount paid for the goods no later than 30 calendar days from receiving the withdrawal notice. The Buyer bears the direct cost of returning the goods, unless otherwise agreed.

7. Product Quality, Warranty, and Complaints

7.1. The Seller ensures that the delivered goods conform to the order and product description.

7.2. If a manufacturer's commercial warranty applies to an item, its terms are specified in the product description or included with the item. The existence of a commercial warranty does not affect the Buyer's statutory rights.

7.3. Regardless of any commercial warranty, the Seller is liable for any non-conformity of the goods that becomes apparent within 2 years of the delivery date, in accordance with the Consumer Rights Protection Law and Cabinet Regulation No. 631.

7.4. Goods are considered non-conforming if they do not match their description, do not serve their normal or stated purpose, or were not delivered in the quantity ordered. Normal wear and tear, as well as damage resulting from improper use or storage, are not considered defects. Product images in the Store are for illustrative purposes, and minor differences (e.g. in packaging design) do not by themselves constitute non-conformity.

7.5. If a defect is found, the Buyer is entitled to request free repair or replacement. If this is not possible or would involve disproportionate cost, the Buyer may request a price reduction or, in case of a material defect, withdraw from the contract.

7.6. To file a complaint, the Buyer contacts the Seller at deltamobile@deltamobile.lv or by phone, stating the order number, a description of the defect, and the desired resolution. The Seller will review the complaint and respond without undue delay, typically within 30 days of receipt.

7.7. If a complaint is found justified, the costs of returning or repairing the goods are covered by the Seller.

8. Personal Data Processing

8.1. The Seller processes the Buyer's personal data in accordance with the General Data Protection Regulation (EU 2016/679) and applicable Latvian law, only to the extent necessary to fulfil the order and comply with legal obligations.

8.2. Detailed information on personal data processing is available in the Store's Personal Data Protection section.

9. Liability of the Parties

9.1. The Buyer is responsible for the accuracy of the data provided when placing an order.

9.2. The Seller is not liable for delivery delays caused by third parties (delivery service providers).

10. Dispute Resolution

10.1. The Parties will resolve disputes through negotiation. If no agreement is reached, the dispute will be settled in a Latvian court.

10.2. Consumers have the right to contact the Consumer Rights Protection Centre (ptac.gov.lv) or the Consumer Out-of-Court Dispute Resolution Commission. For disputes related to cross-border purchases within the EU, consumers may also contact the European Consumer Centre (ecclatvia.lv).

11. Final Provisions

11.1. These Terms are governed by the laws of the Republic of Latvia.

11.2. If any provision of these Terms becomes invalid, this does not affect the validity of the remaining provisions.

These Terms are effective as of 01.09.2025.