How to Place an Order

Placing an Order

• Find the item you want and click "Add to Cart" — it will automatically be added to your shopping cart.
• Repeat this step for all the items you wish to order.
• Go to your cart and check that the items and quantities are correct.
• Click "Checkout".
• Enter your contact details — as a private individual, or, if you need an invoice, your company details.
• Choose a delivery method — Omniva, Unisend/Latvijas Pasts delivery, or in-person pickup at Elijas 21, Rīga.
• Choose a payment method — bank transfer, online card payment, or cash/card upon pickup.
• Submit your order — you will receive a confirmation at the email address you provided.

Have a question about a product or your order? Message us on WhatsApp or contact us by phone/email — see the "Contact Information" section.

What Do Order Statuses Mean?

• The order status shows what stage of processing your order is at.
• For regular items: "New" → "Ready" (after stock has been checked and reserved) → "Sent" (for delivery orders — once paid and handed over to the courier/parcel locker).
• For preorder items: "New" → "Paid, awaiting stock" (once prepayment is received) → "Sent".
• You can check your order status via "Check Order Status" on the homepage.
• Please note: once your order is ready for pickup, you will receive a notification by email.
• Orders can be collected at: Elijas 21, Rīga (see the exact map and photos in the "Contact Information" section).
• We reserve pickup orders for a maximum of 3 days. After this period, the order is cancelled.